FREQUENTLY ASKED QUESTIONS
Click the section headers to jump staight to this part.
What is your booking process?
How Much is the Deposit? When is the Remaining Balance Due?
What methods of payment do you take?
Can we cancel our booking at any time?
Are There Any Additional Costs?
Are you insured?
How long do you film for? / What time do you start and finish on our wedding day?
Do you require a meal on the day?
Is it possible to film everyone at the wedding ceremony and reception?
What happens if you are ill on the day?
If I want to be filmed in a salon while getting ready, how do I arrange this?
How do you work alongside the photographer?
How Many Camera People and Cameras Will be Operating?
What Parts of the Day Will You Capture?
How and when will I receive my video?
Can we choose the music for our film?
Is editing included?
Can we make changes to the final video?
Can we buy the raw footage?
How long do you keep our videos on file?
INITIAL BOOKING QUESTIONS
1. What is your Booking Process?
Should you submit a contact form, we check that your date is available before confirming back to you via email. We'll send you our booking form which will ask basic details, such as ceremony and reception address, and basic contact information. Once this form is completed by you, it will request a non-refundable booking fee as a deposit to secure your big day!
2. How Much is the Deposit? When is the Remaining Balance Due?
We request a £200 booking deposit, which isn't taken until contracts are signed and dates are confirmed. The final balance isn't due until 4 weeks until your big day. If in the instance you book last minute with less than 4 weeks to go, full payment is due at the time of booking.
3. What Methods of Payment Do You take?
We accept Bank Transfer, and also Debit/Credit cards using a secure online payment system called Stripe.
4. Can We Cancel our Booking At Any Time?
Your contract is secured with a £200 non-refundable booking fee at the time of booking. From then onward, you reserve the right to terminate the contract for any reason for up to 4 weeks before the wedding. Should this happen, all money paid minus the booking fee will be refunded within 28 days. If you terminate the contract less than 4 weeks before the wedding date, the full payment is due. To read our full Refund and Cancellation Policy, click here,
5. Are There Any Additional Costs?
Not for everyone! We charge a standard £100 for travel/accommodation for locations outside our 2 hour travel radius from S35, Sheffield. This charge will be confirmed with you in our introductory email, before requesting a booking form and fee to be completed. If your wedding is within the 2 hour radius, you will not be charged. Other charges may include a £75 an hour overtime fee, only if we work 59 minutes over the allocated filming time dictated by your chosen package. This will be invoiced to you before returning the completed wedding film.
6. Are You Insured?
Yes, we have Public Liability insurance and all our equipment is insured by Hiscov. Happy to send the certificate to your venue or any other suppliers who may need to see it.
ON THE DAY QUESTIONS
1. What Time Do You Start and Finish on our Wedding Day?
For a full Wedding Day, we are there from the morning prep, but we recommend not starting too early, as you and your bridesmaids may feel more comfortable having had breakfast, a little makeup and being less blurry eyed! An example would be for a 10 hour day, starting at a start time of 10am to get bridal prep, and finishing at 8pm after the first dance.
2. Do You Require a Meal On The Day?
A meal isn't required by us, as we understand that you may have space and budget limitations and we want you to put your guests first! However, if there is a meal going, we will gladly say "yes please!" as it means we don't have to rush off to grab food. We simply ask that if a meal isn't provided, to let us know as soon as you can so we can prepare and plan in advance.
3. Is it Possible to Capture Everyone at the Wedding Ceremony and Reception?
No, it is impossible to guarantee that everyone will be capture. As a general rule with our photos and videos, we focus solely on the bride and groom, and those who interact with them. If you want to make sure that a specific family member is captured though, let us know before the wedding so we can identify who they are on the day!
4. What Happens if You Are Ill on the Day?
We would have to be extremely ill to not be able to be present on the day, as it hasn't happened so far and is highly unlikely (Gabriela worked until she was 8 months pregnant in 2019!). Should it happen though, we would arrange for a second shooter that we know and trust to be in our place. In the worst case scenario, if we could not film your wedding in any way or find anyone to cover, we would refund all monies paid as soon as possible. We would hate for that to happen though, so we will do our very best and everything in our power to avoid that from happening!
5. If I Want to be Filmed in a Salon While Getting Ready, How do I Arrange This?
Just tell us what time your appointment is and we’ll be there! However, it is always a good idea to check in advance to see if they will allow you to take photographs/videos in their building.
6. How Do You Work Alongside Another Photographer?
If we are just the videographer, we do our best to work together with the photographer, as we will both be trying to capture the same moments and need to avoid getting in each other's way! So, we will normally ask you who your photographer is, and we will drop them a message to introduce ourselves before the day if we haven't worked with them before. If you don't have a photographer, we will do this for you as well.
7. How Many Photographers/Videographers and what cameras will be operating?
Depending on if you have chosen an optional upgrade, you will have 1 or 2 professionals capturing your day. Either way, we will have a minimum of two cameras, which are small mirror-less cameras, but powerful nonetheless. Gone are the days of over-sized news reporter style cameras, as the industry has moved to discrete filming.
8. What Parts of the Day Will You Capture?
We try and capture as much as possible such as bridal prep, the ceremony, speeches, bouquet toss, cake cutting, etc, but how much of this included in your delivery is dictated by any optional add-ons. For example, our basic videography package only includes highlights which would be the best snippets put together, but you can also purchase the optional add-on of the raw footage, in which we will hand over all videos captured on the day, including unseen footage that didn't make the final cut!
POST WEDDING QUESTIONS
1. How and When Will I Receive my Videos and Photos?
Completion and delivery normally takes anywhere between 10-12 weeks. Delivery will depend on if you have chosen either Videography or Photography:
For Videography: When the film/footage is finished, we will inform you that your video is complete and either send via online link or via USB depending on your chosen package. During prime wedding season we can get a bit of a backlog of edits but we NEVER outsource the editing which is why it can take up to 12 weeks.
For Photography: As per our delivery policy, a sneak preview will be sent to the client within one week of the wedding, wherever possible this will be sent within 48 hours. The remainder of the images will be sent between 10-12 weeks later, unless otherwise having purchased through expediting services as an optional extra. Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence.
2. Can We Choose the Music for our Film?
We understand that songs can be very personal and mean a lot to couples, so if you have your heart set on using certain songs, the short answer is yes, you can- but music copyright is complicated. The long answer is yes, but we will need to arrange a limited manufacture license for your film, as its being commercially made, and we cannot distribute a copy of the video publicly online. This license is also considered an optional upgrade, and so it incurs an additional cost of £40.
If you don't have a specific song in mind, we will carefully choose a song that will help us craft an epic film that truly encapsulates your day. This is chosen from an online library containing thousands of licensed songs we are subscribed to. and can be used for online distribution without any extra costs.
3. Is the Video Editing Included?
Yes, we will edit the video until we are satisfied that it represents your day and our company. Editing takes hours, as it includes uploading, arranging and trimming clips, colour adjusting and exporting time, but this is all included in the price.
4. Can We Make Changes to Final Video?
We allow changes to the final video only if mistakes were made on G&A Media’s part. Such mistake include misspellings and other changes, which were discussed with us ahead of time. Other changes to the final video can be made, but there will be a charge per hour to do so. Changes to the final video after final delivery, are billed at a rate of £45 per hour with a minimum of 2 hours charged. These charges are not meant to be a deterrent, but changes to the final video that were not discussed with us ahead of time still take a great deal of additional editing time and excess materials.
5. Can We Buy the Raw Footage?
Yes, we do sell the raw/unedited footage as an optional upgrade. The cost is £250, which will include hours of unedited content, with no colour correcting or music. This can either be purchased when booking, or at a later date after the wedding. We do not sell the raw photos.
6. How Long Do You Keep Your Photos/Videos on File?
We keep raw footage on file for 12 months after you have received your wedding video. We keep a master copy of your video on hand for two years after your wedding date. After that time period, we cannot guarantee that we will have a copy of your video.